Frequently Asked Questions
1.Delivery Fee
We offer free delivery within mainland UK. Standard delivery takes 2–5 working days.
2.Can you deliver to my location?
If you are unsure whether we can deliver to your location or your postcode is not listed above, please email our customer service at support@coolove.co.uk before placing your order. We will confirm for you and advise any additional lead time and charges.
3.Do you deliver internationally?
At present, we do not offer delivery to regions outside the UK. We plan to launch delivery services across Europe in the future.
4.Can you assemble the item for me?
Unfortunately, we do not currently provide an in-house assembly service. We may consider adding this service later. If you use a third-party assembly service, all related fees are at your own cost and we shall not be liable for any charges.
5.What are the exact dimensions of the item?
Weight and dimensions are listed on all product pages. All measurements are taken manually, so a tolerance of ±3cm may apply. We may not have ready data for certain detailed measurements (e.g. the distance between armrests on a chair), but we will try our best to source the information. Please contact us before purchase if you require such details, and allow us 1–3 working days to check and reply.
6.My item arrived damaged
We are very sorry if your item arrives damaged. Please email us at support@coolove.co.uk with photos of the damage and your order ID. Our team will assist you as soon as possible.
7.I received the wrong item
f you believe we have sent an incorrect item, please email us with photos of the outer box label together with your order ID. Our team will assist you promptly. Please do not assemble the item if you suspect it is incorrect.
8.Is there a warranty?
All our products come with a 12-month warranty covering any defects of parts arising within this period. Please email us describing the issue and your current address so we can resolve the matter quickly.
9.Parts are missing from my order
If any parts are missing upon receipt, please contact us immediately with your order ID and the part number shown in the assembly instructions. Our products are self-assembly, and we can arrange replacement parts promptly to resolve this.
10.The product looks different from the website photos
We make every effort to show the appearance and colour accurately. However, screen differences and individual perception may cause colour variations between digital images and the physical item. You may return the item within 7 days. Please read our return policy for full terms on change-of-mind returns.
Contact Email
If you have questions regarding your order, delivery address confirmation, delayed shipment or any other enquiries, please email support@coolove.co.uk. We aim to respond to all messages within 24 hours.