Terms of service
Clause 1 – Introduction and Scope
Thank you for visiting COOLOVE. In these terms, “we”, “our” and “us” refer to COOLOVE LIMITED, and “you” means the person using our website, mobile store, or any related services (collectively the “Platform”).
This document, together with our Privacy Policy and any other policies linked herein, forms a binding agreement between you and us. It governs your access to our Platform and your purchase of any products we offer.
By using our Platform, you confirm that you have read, understood, and accepted these terms. If you do not agree, please do not use our services.
Clause 2 – Eligibility and Account Responsibility
You warrant that you are at least the age of majority in your jurisdiction and that you have the legal capacity to enter into this agreement. If you allow a minor to use our Platform under your supervision, you accept full responsibility for their activities.
When you create an account or place an order, you must provide accurate, current, and complete information. You are solely responsible for safeguarding your login credentials and for any action taken through your account. You may not assign, transfer, or share your account with anyone else.
Clause 3 – Products and Descriptions
We strive to display our products as accurately as possible. However, because device screens and settings vary, we cannot guarantee that the colours or details you see will match the physical item exactly.
All product descriptions, specifications, and prices are subject to change without prior notice. We reserve the right to discontinue any product, modify its content, or limit quantities available to any region or individual, at our discretion.
Clause 4 – Order Processing and Acceptance
Submitting an order is an offer to purchase. We reserve the right to accept, reject, or cancel any order for any reason, including but not limited to stock availability, pricing errors, or suspected fraud.
Your order is considered accepted only when we send you an order confirmation email. Payment must be received and verified before processing begins. Once accepted, orders cannot be cancelled or changed unless we agree otherwise. If we cannot fulfil your order, we will notify you using the contact details you provided.
Clause 5 – Pricing, Taxes, and Payment
All prices displayed are in the currency shown and are subject to change at any time. The final price you pay will be the one stated at checkout, excluding any subsequent promotional adjustments.
Unless explicitly stated, prices do not include shipping, handling, customs duties, or applicable taxes – these will be added during checkout. You agree to pay all charges incurred, and you represent that the payment method you use is valid and belongs to you.
We may run promotional offers with separate terms. In case of conflict, the promotion terms will prevail over these general terms.
Clause 6 – Shipping and Delivery
Delivery timelines are estimates only and are not guaranteed. Actual transit times depend on your location and the carrier’s performance. We are not liable for delays caused by postal services, customs clearance, or other circumstances beyond our reasonable control.
Once your parcel is handed over to the carrier, the risk of loss and title passes to you. For more details, please refer to our separate Shipping Policy [link].
Clause 7 – Returns and Refunds
All returns, exchanges, and refunds are handled in accordance with our Refund Policy [link], which forms part of these terms. Please review that policy before making a purchase.
Clause 8 – Intellectual Property Rights
All content on our Platform – including text, images, logos, graphics, videos, audio, product reviews, layouts, and software – is the exclusive property of COOLOVE or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, nonexclusive, nontransferable license to access and use the Platform for personal, noncommercial purposes only. You may not copy, reproduce, modify, distribute, display, or create derivative works from any content without our prior written consent. All rights not expressly granted are reserved.
Clause 9 – ThirdParty Tools and Links
Our Platform may include links to external websites or integrate thirdparty tools (e.g., payment gateways, analytics). We do not control, endorse, or assume any responsibility for the content, privacy practices, or performance of such third parties.
Your use of any thirdparty tool or website is entirely at your own risk. We encourage you to review their terms and policies before engaging in any transaction.
Clause 10 – Privacy and Data Protection
We take your privacy seriously. We do not sell, rent, or trade your personal data to third parties for their marketing purposes. For a full explanation of how we collect, use, and protect your information, please see our Privacy Policy [link].
Clause 11 – User Feedback and Submissions
Any ideas, suggestions, reviews, comments, or other materials you voluntarily submit to us (collectively “Feedback”) will become our property. By submitting Feedback, you grant us a perpetual, irrevocable, worldwide, royaltyfree license to use, reproduce, modify, publish, and distribute it for any purpose, including commercial.
You warrant that your Feedback is original, does not infringe any thirdparty rights, and is not unlawful or defamatory. We are under no obligation to respond to Feedback or to keep it confidential.
Clause 12 – Accuracy of Information
Occasionally, our Platform may contain typographical errors, omissions, or inaccuracies regarding product descriptions, pricing, promotions, or availability. We reserve the right to correct such errors, update information, or cancel affected orders without prior notice (even after an order has been submitted).
Clause 13 – Prohibited Activities
You agree not to use our Platform for any unlawful, abusive, or malicious purpose. This includes, but is not limited to:
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Transmitting spam, viruses, or any harmful code;
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Impersonating others or providing false information;
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Scraping, crawling, or using automated bots or AI agents without our explicit permission (except as allowed under our Agent policy below);
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Attempting to bypass security measures or interfere with the proper functioning of the Platform;
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Harassing, defaming, or harming our staff or other users.
We may suspend or terminate your access immediately if we believe you have violated this clause.
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Clause 14 – Automated Agents
If you deploy any software, script, or AI agent (“Agent”) to interact with our Platform, you must ensure that the Agent clearly identifies itself in every request (e.g., via a useragent string containing “Agent/[name]”). The Agent must not mimic human behaviour to bypass CAPTCHA or other antibot measures, and must not circumvent any technical restrictions we place on automated access. We reserve the right to block or limit Agent traffic at our discretion.
Clause 15 – Termination
We may, in our sole discretion, terminate your account or restrict your access to the Platform at any time, with or without cause, and without prior notice. Termination will not affect any outstanding payment obligations or any rights and obligations that, by their nature, survive termination (e.g., intellectual property, indemnity, limitation of liability).
Clause 16 – Disclaimer of Warranties
The Platform and all products are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all express or implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and noninfringement. We do not guarantee that the Platform will be errorfree, secure, or uninterrupted. You use the services at your own risk.
Clause 17 – Limitation of Liability
To the fullest extent allowed by law, neither COOLOVE nor any of its directors, employees, partners, or affiliates shall be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Platform or any products purchased, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of these terms shall not exceed the total amount you paid for the product in question.
Clause 18 – Indemnification
You agree to defend, indemnify, and hold harmless COOLOVE and its officers, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from: (a) your breach of these terms; (b) your violation of any applicable law; or (c) your misuse of the Platform. We reserve the right to assume the exclusive defence of any matter subject to indemnification, at your expense.
Clause 19 – Severability
If any provision of these terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be construed, to the extent possible, to reflect the original intent of the parties.
Clause 20 – Waiver and Entire Agreement
Our failure to enforce any right or provision does not constitute a waiver of that right. These terms, together with any policies referenced herein, represent the entire agreement between you and us, superseding all prior communications, proposals, or agreements, whether oral or written.
Clause 21 – Assignment
You may not assign or transfer any of your rights or obligations under these terms without our prior written consent. We may assign this agreement, in whole or in part, to any affiliate or successor without your approval.
Clause 22 – Governing Law and Jurisdiction
These terms shall be governed by and construed in accordance with the laws of the jurisdiction where COOLOVE LIMITED is registered. Any dispute arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
Clause 23 – Changes to These Terms
We may revise these terms at any time by posting the updated version on our Platform. It is your responsibility to review them periodically. Your continued use of the Platform after any changes constitutes your acceptance of the revised terms. If a change is material, we will give you reasonable notice in accordance with applicable law.
Clause 24 – Contact Us
If you have any questions, concerns, or requests regarding these terms, please reach out to us at:
Email: support@coolove.co.uk
Legal entity: COOLOVE LIMITED
Registered address: [Insert your full address]